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The “Golden Rule” is a life philosophy taught to many young children in school, in families and in religious institutions. The “Golden Rule” states “do unto others as you would have done unto you.” Or more simply, “treat others as you would want to be treated.” For general life skills the “Golden Rule” works very well. However, when leading others, or when trying to build a deeper relationship with others in any endeavor there is a higher level of interaction which many call “platinum.” The “platinum” approach to leadership states, “do unto others as they want to be done unto.” This means leaders need to invest time to get to know the people they lead to understand what is most important to them. When leaders know the people they lead well enough to know what is most important to them, and how... [Read more...]

Teamwork never breaks down. Teamwork never fails. This again was proved in Saturday’s U.S. vs. England World Cup tournament opener. Despite outstanding teamwork that allowed the stronger team from England to control the ball for 57 percent of the game, they left their opening game with a disappointing 1-1 tie. The reason? A misplay by England goalkeeper Robert Green on a shot by Clint Dempsey of the U.S. allowed the tying goal late in the first half. It’s plays like this that continue to reinforce my belief that breakdowns in what many consider “teamwork” rarely are the cause of achieving desired organizational performance results. Teamwork is a buzzword in corporate america that continues to ask  employees to strive for. They strive for ways to breakdown silohs that build up due to competition over resources between divisions and departments. Yet, these requests,... [Read more...]

Champion Communication

Specific Communication the Key to High Employee Morale

Ever notice how communication in the workplace sometimes is confusing or so non-specific that it forces stressful mind-reading scenarios? Well, two client incidents this week reinforced in me the belief that one of the most important keys to creating and maintaining a high morale work environment and company culture is the simple concept of “specific... [Read more of this review]

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Real Life "Champion Organizations"

Appriss - One Example of a “Champion Organization”

There has been a lot of chatter in the media, the blogosphere and the micro-blogosphere (Twitter & Facebook) about the outstanding corporate culture and customer service of online shoe retailer Zappos.com The hype over Zappos.com is well-deserved as it offers an outstanding model to follow. I’d like offer another company I’ve been referred... [Read more of this review]

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