Zappos.com, The Model of a Champion Organization
May 16, 2009 by Skip Weisman
Filed under Real Life "Champion Organizations"
My wife has been buying shoes from Zappos.com for a few years but I’ve only been reading about Zappos.com corporate culture and customer service philosophy for about six months.
You can’t swing a cat without coming across some article about Zappos.com’s CEO Tony Hsieh and his philosophy.
I just read another this week that adds another dimension, “happiness.” Here’s the link to the Business Week article “Delivering Happiness the Zappos Way.”
If you’re interested in creating a Champion Organization, it is well worth the few minutes to read.
